1. Our approach
We aim to keep identifiable information only for as long as it is reasonably needed for the purpose collected, the couple’s instructions, security, dispute handling or a legal record-keeping requirement. Retention is reviewed when an invitation ends, an account is deleted, a valid request is received or our schedule changes.
2. Current retention schedule
| Information | Usual active period | Deletion or longer retention |
|---|---|---|
| Account profile and credentials | While the account is active. | Deleted or irreversibly anonymised after a verified account-deletion request, subject to limited legal, security and dispute records. |
| Invitation design and uploaded media | While the invitation/account is active and needed to provide access. | Deleted with the invitation or account. Copies may remain briefly in hosting backups before cycling out. |
| Guest list, private links and RSVP answers | While the couple needs them to organise and administer the wedding. | The couple should request deletion when no longer needed. Our Invite will delete them with the invitation/account or on a valid request, unless a short legal hold applies. |
| Payment, receipt and tax records | For the transaction and account history. | Core order and accounting records may be retained for up to 6 years after the relevant financial period, or longer if law or an active dispute requires it. |
| Password-reset and verification tokens | Until used or expired. | Expired records are removed by routine server maintenance. |
| Security logs and rate-limit records | For the short period needed to detect abuse, investigate faults and protect accounts. | Rotated or deleted when no longer operationally necessary, unless needed to investigate an incident or legal claim. |
| Support correspondence | While the enquiry is active. | Normally retained for up to 24 months after closure, or longer where necessary for a complaint, legal claim or regulatory duty. |
| Hosting backups | According to the active SiteGround backup cycle. | Deleted data may persist in restricted backups until those backups automatically expire or are overwritten; it will not be restored except for disaster recovery. |
3. What happens when an account is deleted
When a couple confirms deletion in the dashboard, we remove the account profile, invitations, guest records, responses and uploaded media from the live service. Public and private invitation links will stop working. Deletion cannot normally be undone.
We may retain a minimal record where required for tax and accounting, fraud prevention, enforcing legal rights, responding to a regulator or resolving an existing dispute. Retained records are isolated from normal product use and kept only for the applicable purpose.
4. Guest deletion or correction
A guest can ask the inviting couple to correct or remove their contact details or RSVP. The couple can update their guest list and is normally best placed to handle the request. A guest may also contact Our Invite directly, especially if they cannot reach the couple.
We may need the invitation link, guest name, email or other limited information to locate the correct record and prevent deletion of someone else’s information.
5. How to delete or request deletion
Couples can use Dashboard → Data controls to download their information, delete the current invitation or delete their account. Guests and anyone unable to access an account can use the verified request process below.
- Email hello@ourinvite.co.uk from the account email where possible.
- State whether you want an account, invitation, guest record, RSVP or uploaded file deleted.
- Provide the invitation link or order number if relevant.
- Complete proportionate identity verification if requested.
We normally respond within one month. A complex or multiple request may take longer where the law permits, in which case we will explain the extension. Requests are normally free, although the law allows limited exceptions for manifestly unfounded or excessive requests.
6. Before deleting
Export or copy any guest and RSVP information you wish to keep. Couples are responsible for deciding whether they have a lawful reason to retain their own exported copy after Our Invite deletes it. Do not retain dietary or accessibility details “just in case” once the event purpose has ended.
7. Contact
Deletion and retention requests: hello@ourinvite.co.uk
Controller: Our Invite