Refund policy

1. Free testing access

When Our Invite is offered free of charge, no payment is taken and there is no monetary amount to refund. We may correct a technical problem, restore available data where reasonably possible, or end free access, but free access has no cash value.

2. Your 14-day cancellation period

If you are a UK consumer buying online, you will normally have 14 days from the day the contract is made to cancel without giving a reason.

Our Invite is digital content and a digital service intended to become available immediately. At paid checkout, we ask you to:

1. expressly request that access and digital supply begin immediately; and
2. acknowledge that once supply begins you lose the 14-day right to cancel that digital content.

If supply has not begun, or if the required consent and acknowledgement were not properly obtained, your legal cancellation rights remain available. Nothing here narrows those rights.

3. If the service is faulty

Digital content must be of satisfactory quality, fit for purpose and as described, and services must be provided with reasonable care and skill. If Our Invite does not meet those legal standards, contact us with the order number and a description of the problem.

Depending on the circumstances and applicable law, the remedy may be a repair, repeat performance, price reduction or refund. We may first ask for a reasonable opportunity to investigate and put the problem right, but this does not remove any remedy the law gives you.

4. Other refunds

We will refund a duplicate payment, an unauthorised charge where verified, or an order we cancel without supplying the purchased service. We may also offer a goodwill refund at our discretion; doing so does not create an obligation to do the same in another case.

Changing your mind after immediate digital supply has begun, deciding not to hold the wedding, dissatisfaction caused by content or settings you chose, or a guest not responding does not normally create a refund right unless the law says otherwise.

5. Costs outside Our Invite

A refund is limited to the amount paid to Our Invite for the affected order. It does not reimburse venue, catering, supplier, printing, design, travel, accommodation, rebooking, alternative communication or other event costs. Any separate claim is governed by the liability provisions in our Terms & conditions and your non-excludable legal rights.

6. How to request cancellation or a refund

Email hello@ourinvite.co.uk with:

• your account email and order number;
• the date of purchase;
• whether you are cancelling or reporting a fault; and
• screenshots or other details that help us investigate a fault.

You can also cancel by sending any clear statement that you wish to cancel. You do not have to use a particular form.

7. Refund timing

Approved refunds are sent to the original payment method. We will initiate them without undue delay and within any period required by law. Stripe and your bank control how long the credit takes to appear after it is issued. We do not charge a refund administration fee.